At Alchemy color lounge, we want you to be 100% satisfied with your overall experience! We know that your hair is important to you and we want you to be happy from the moment you step through the door until the moment you check out. If you are unsatisfied with your experience, we will make any necessary adjustments so you can leave our salon feeling like a rockstar. We strive to give you an amazing experience every visit!
Due to the high demand of our artists, we require a credit card on file to secure all appointment bookings. Credit cards are stored securely and encrypted through our trusted booking software. Please give the courtesy of 48 hours notice for any reservation changes and cancellations. We reserve the right to process the card on file the full cost of services for no call/no show appointments. For any changes and cancellations outside of the 48 hour window, we do charge a late cancellation fee of $50. Thank you for understanding!
Please review our policies below;
- If you are unsatisfied with your hair, we are happy to make the appropriate adjustments, however we do not offer refunds for any services.
- Please contact us immediately to schedule an adjustment. We will not offer an adjustment for any service after one week of the initial service.
- Adjustments will be full price if you, or another professional make any adjustments to the cut/color.
- Chemical services are only guaranteed if you invest in the recommended shampoo and conditioner from our salon directly.
- Your stylist will tell you directly if your goal cannot be achieved in one sitting.
- If your goal cannot be achieved in one sitting, or if you have box color present in the hair, you will be asked to complete our multi-step color agreement